Privacy Policy

1. Information We Collect

We may collect information that you provide while creating an account, placing an order, submitting a customised cake request or contacting us.

• Full name
• Mobile number
• Email address
• Billing and delivery address
• Selected Cake Spot branch
• Order and product details
• Cake messages and customisation instructions
• Reference images uploaded for customised cakes
• Payment status and transaction reference
• Customer support communication
• Browser, device and basic technical information

2. How We Use Your Information

• To create and manage your account
• To process and confirm your order
• To prepare and customise your cake
• To send the order to your selected branch
• To contact you regarding delivery or pickup
• To issue order confirmations and invoices
• To process cancellation or refund requests
• To respond to customer enquiries
• To prevent fraud or misuse
• To improve our products and services
• To comply with legal requirements

3. Payment Information

Online payments may be processed through authorised payment gateways, banks or payment service providers.

Cake Spot does not store your complete debit card number, credit card number, CVV, UPI PIN, internet banking password or OTP.

We may store the transaction reference, payment method, payment status and refund details required to manage your order.

4. Customised Cake Information

When you request a customised cake, you may provide photographs, reference images, names, messages, themes and other instructions.

This information will be used only for reviewing your request, communicating with you and preparing the cake.

Please upload only images and content that you have permission to use.

5. Sharing Your Information

Cake Spot does not sell or rent your personal information. We may share necessary information with:

• The Cake Spot branch handling your order
• Delivery and logistics partners
• Payment gateways and banking partners
• Website hosting and technical providers
• Accountants or professional advisers
• Government authorities when legally required

6. Cookies

Our website may use cookies to maintain your login session, remember your cart, store preferences and improve website performance.

You may disable cookies in your browser. However, some website functions may not work properly without essential cookies.

7. Data Security

We use reasonable administrative and technical measures to protect your information from unauthorised access, misuse, alteration or disclosure.

Customers are responsible for keeping account passwords, payment OTPs and login details confidential.

8. Data Retention

We may retain order, payment, invoice and customer information for as long as reasonably required to process orders, provide support, maintain accounts and comply with legal requirements.

9. Marketing Communication

We may send information about offers, products, festival promotions and Cake Spot updates where permitted.

You may ask us to stop sending promotional messages. Order-related messages may still be sent when required.

10. Your Requests

• Correct inaccurate personal information
• Update your contact details
• Request access to eligible information
• Stop optional marketing communication
• Request deletion of eligible information
• Raise a privacy-related complaint

11. Third-Party Services

Our website may use third-party services such as payment gateways, maps, social media platforms and delivery providers. Their handling of personal information is governed by their own privacy policies.

12. Policy Updates

We may update this Privacy Policy when our website, services or business practices change. The revised date will be displayed at the top of this page.

13. Contact Us