Cake Spot sells freshly prepared and perishable food products. Products cannot generally be returned after delivery because of a change of mind. Genuine concerns involving incorrect, damaged, missing or unusable products will be reviewed fairly.
An order is confirmed after Cake Spot accepts the order and receives the required advance or full payment, where applicable.
Customers must verify:
A standard cake order may be eligible for cancellation when the request is received at least 24 hours before the confirmed delivery or pickup time and preparation has not started.
Same-day and urgent orders cannot normally be cancelled after confirmation.
Customised cakes include:
Customised cake orders cannot normally be cancelled after design approval, ingredient purchase or preparation has started.
An advance payment used for ingredients, edible prints, toppers, decorations or preparation may be non-refundable.
A refund, replacement or other suitable resolution may be provided after verification when:
Cakes are handmade products. A completed cake may not be an exact copy of a website image or reference image.
Minor variations in colour, decoration, flowers, cream finish, writing, size or shade are normal and do not automatically qualify for a refund.
Incorrect, damaged, missing or unusable products should be reported within 2 hours of delivery or pickup.
Where practical, Cake Spot may offer a correction or replacement instead of a refund.
Replacement availability depends on preparation time, product availability, delivery location and the nature of the issue.
Approved refunds will normally be initiated to the original payment method.
Approved cash-on-delivery refunds may be provided through UPI, bank transfer, store credit or another agreed method.
The refundable amount depends on preparation status and costs already incurred for ingredients, design, decorations and customisation.
Cake Spot generally aims to initiate approved refunds within 5–7 business days. Additional bank or payment provider processing time may apply.
When an amount is deducted but the order is not confirmed, customers should check their bank statement and Cake Spot account.
Contact us with the transaction reference if the amount is not automatically reversed or the order does not appear.
Delivery times may be affected by traffic, weather, road restrictions, festival demand, vehicle issues, incorrect addresses or circumstances outside our control.
A reasonable delay does not automatically qualify for a full refund. Serious delays will be reviewed individually.
Cake Spot is not responsible for damage caused by improper handling or storage after successful delivery.
Customers must inform Cake Spot about relevant food allergies before confirming an order.
Our kitchen may handle milk, nuts, gluten, soy, eggs and other allergens. We cannot guarantee that products are completely free from traces of allergens unless specifically confirmed.
Business: Cake Spot
Email: cakespot26@gmail.com
Phone: +91 9962297089
Branches: Iyappanthangal, Mangadu, Kovur and Porur
Please include your order number when contacting us.